Returns Policy

If you are unhappy with your item for any reason, you can return it to us by post.

  • If for whatever reason you're unhappy with your purchase and you require a refund or replacement item you must contact us to let us know within 7 days of receiving the goods.
  • Please email us at customer.services@danandphilshop.com stating your Order Number, email address used to pay for the item and issue with the item. 
  • If you are not satisfied with your purchase, you must return your order to us for a refund.
  • Items returned must be unworn and in resalable condition in all original packaging.
  • Delivery Charges are non-refundable.
  • In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please follow the returns procedure below.

Faulty items

Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please email us at customer.services@danandphilshop.com stating your Order Number and the nature of the fault.

 

Returns Procedure

Important rules

  1. Include a Returns Note
    Please write a note detailing which item(s) you are returning, quantity, and reason for return. You must include all the paperwork that was delivered with the item. Place in parcel with items being returned.

  2. Package your item securely and send to
    Dan and Phil Shop / IRL Digital Ltd
    C/O Exact Abacus
    Western Avenue
    Matrix Park
    Chorley
    Lancashire
    PR7 7NB

  3. Get some proof of postage
    We recommend you send your return using a secure or trackable method – i.e. Recorded/Special Delivery – and that you retain your proof of postage. Until we receive your return to our warehouse, the items and their condition are your responsibility.

What happens next?

  1. You will receive an Email confirmation
    We will send you an email to confirm your return has been received and refund processed. Please note returns can take up to 28 days to be processed.
  2. Your refund will be processed
    Your refund will be credited back via PayPal. Please allow up to 28 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.